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Frequently Asked Questions
Welcome to where you get the answers to the
questions you have about Coinstick
Why is Coinstick Different ?
Being extra makes us different
Best rate offer: We are known for having one of the most amazing rate offers in the entire crypto space
Simplicity: CoinStick app is designed for you to have an uncomplicated and seamless transaction experience
Reliability: With coinstick, you can be rest assured that your crypto assets are safe, we ensure you have a personalized wallet, solely meant for you and your coins can be withdrawn at any time without limit.
Customer support: Your happiness is prioritized at CoinStick, that’s why we provide 24/7 customer support for all your need. You can chat with the in-app message service and get response within 2 minutes at anytime of the day or night. You can also message us on Whatsapp on 08084305976 or 07048940468 and get response immediately, you can also call us on 07014915718 anytime and get response to your questions.
How long does it take before my crypto appear in my wallet ?
This depends on the coin sent, let’s take BTC for example, Your coin appears in your wallet upon getting to the 1st confirmation on the blockchain and will be available for withdrawal upon reachin 2nd confirmation. For USDT, it typically appears almost immediately.
How fast do I get paid when I initiate Naira Withdrawal ?
Just like normal banks, if you initiate a Naira withdrawal it takes less than 2 minutes depending on the bank you are using.
Do i have my own personal Wallet address ?
Of course YES, CoinStick is designed for you to have control over your assets. You have a personalized wallet for every coins we support solely meant for you to receive or store coin at your will
Can I add multiple bank accounts ?
Why not, you can add as much account you want to, just ensure they carry the same name as the name you used to register on the CoinStick app, for security purpose.
You can select any bank account of your choice while initiating a withdrawal
Howmany cryptocurrencies do you support ?
There are hundreds of cryptocurrencies out there with very few having great use case. Our focus is to bring the crypto our users want and coins with great use case. We presently support 10 cryptocurrencies and more will be added overtime as we get demands from our lovely users. The Coins will presently support are: BTC, USDT, ETH, USDC, BNB, TRX, PYUSD, SOL, LTC and XRP. If you want us to add more coin, you can reach out to us and let us know.
Howmuch do you charge to convert BTC and other crypto to Naira ?
Conversion or selling BTC and other cryptocurrencies to Naira is absolutely free, there is no hidden conversion fee. The Exchange rate of dollar equivalent is always visible at the top of the buy/sell page. you can also view our exchange rate at the rate section which is accessible on the home screen.
How save is my funds on your App ?
Your funds are safe and secure on the coinstick app as we provide you with your own personalized wallet you can always access at your will We maintain bank level security system to ensure the safety of all users’ funds. To also help users avoid breaches from third parties, all crypto and Naira Withdrawal related activities requires 2 factor authenticator. You can as well enable Google Authenticator or other 2FA apps that we support
Do you Operate 24/7 ?
Certainly, we do. We work all round the clock to ensure you have a stress-free trading experience.
Our customer support is always available to tend to your need any time of the day. you ca also reach us on any of our socials and get response within minutes.
Can I convert BTC to USDT or from one cryptocurrency to the other ?
Sure you can, Our convert feature gives you access to convert from one .crypto currency to the other instantly for free. during the conversion process, You can preview the value of the other cryptocurrency you will get for a certain value of the crypto currency you want to convert from. You can convert from BTC TO USDT or any other cryptocurrency and convert from any other cryptocurrency back to BTC or USDT or any other cryptocurrency of your choice.
Can I receive funds from the US ?
You can receive money from any where in the world using your Coinstick account in as much as the sender can convert the funds to anyform of cryptocurrency and send to your CoinStick wallet address. A typical Example is someone from The United state can Fund his/her Cashapp account, use the fund to buy BTC on the CashApp and send the BTC to your wallet Address and you have the funds in your CoinStick account within minutes. You can check our YouTube page on how to buy and send BTC out of Cashapp.
Do you redeem Giftcards ?
We do more than just redeeming giftcards, You can also buy giftcards on the Coinstick App. We assure you of the best rate and safety when redeeming your unused gitcards on the App and also discount when you buy giftcards like Apple, Playstation, Walmart Amazon, Google play and lots more.
Do you have a physical Office Address ?
Our Head Office is in Lagos at 38 Montgomery road, Yaba. We are at the centre of the technical hub of Nigeria. We have presence in every part of the country.
Do you Support other fiat currencies aside from Naira ?
We presently have 5 fiat currencies wallet supported on the Coinstick App. Naira, US Dollar, Pounds, Euro and YEN. for funding and withdrawal, we presently support only Naira for now, we are working on adding other funding options that would support more currencies.
Can I buy Bitcoin or other coins with Debit or credit card ?
We presently do not support card payment as a funding option because of the fraudulent activities and charge back that Debit and credit cards are generally prone to
How much does it cost to create Virtual card ?
Card Creation cost varies based on the card you are creating. if you are creating a Master or Visa prepaid card which can only be funded once, the card creation fee is free. If you are creating a Master of Visa Virtual Debit card which has over $20,000 Monthly spending limit, the creation fee is just $2 and the minimum funding balance is $3.
Do you charge a monthly maintainance fee ?
We don’t charge monthly maintenance fee. we also don’t have any hidden fee. Coinstick Virtual Dollar Crd is one of the most efficient and affordable Dollar card out there in the market.
Still got some questions?
You can’t still get answers to your questions please contact us
Don’t just take our word for it